Frequently Asked Questions
JC Golf FAQs
You've got questions and we have answers. Learn more about the wonderful experiences that await when you choose a JC Golf course.
CAN I USE ALL MY ROUND COUPONS AT ENCINITAS RANCH, THE CROSSINGS, THE GOLF CLUB OF CALIFORNIA, OR RANCHO BERNARDO INN? WHEN AND WHERE ARE THE CLASSIC ANYTIME CARD'S ROUND COUPONS VALID? DO THE ROUND COUPONS INCLUDE A CART?
Yes, if you purchase a Signature Card, you may use your weekday or anytime round coupons at any participating JC Golf Course. JC Players are encouraged to play all courses participating in the JC Players Card program.
No, if you purchase a Players Card, two (2) of the rounds are valid at all JC Golf courses and three (3) are valid at all JC Golf courses except The Crossings at Carlsbad, Encinitas Ranch Golf Course, The Golf Club of California, and Rancho Bernardo Inn Golf Course.
WHEN AND WHERE ARE THE CLASSIC ANYTIME CARD'S ROUND COUPONS VALID?
For the Classic Anytime Card, the anytime round coupons are valid every day of the week, including JC Golf holidays. Two (2) of the round coupons are valid at all JC Golf courses and three (3) are valid at all JC Golf courses except The Crossings at Carlsbad, Encinitas Ranch Golf Course, The Golf Club of California, and Rancho Bernardo Inn Golf Course.
For the Signature Card, the anytime coupon rounds are valid every day of the week, including JC Golf holidays, at all JC Golf courses.
DO THE ROUND COUPONS INCLUDE A CART?
Yes, a cart is included, however, round coupons are not valid for group or tournament play.
DO WEEKDAY CARDS INCLUDE HOLIDAYS?
No, only anytime cards include holidays.
ARE THERE BLACKOUT DATES OR DATE RESTRICTIONS FOR THE ANYTIME CARD?
No, the anytime card has no date restrictions.
WHERE CAN I FIND THE LIST OF JC GOLF HOLIDAY RATES AND SCHEDULE?
Holiday rates will apply for certain designated JC Golf holidays as published here. These dates are subject to change during the membership year, with or without prior notice.
I HAVE A WEEKDAY CARD. CAN THE ROUND COUPONS BE USED ON COURSE HOLIDAYS?
Weekday cardholders cannot redeem rounds coupons on holiday dates. Anytime cardholders can redeem rounds coupons on holiday dates. Choose an Anytime Card to avoid holiday blackout dates.
ONCE I HAVE USED ALL MY ROUND COUPONS, CAN I RENEW EARLY?
Yes, most unused booklet coupons (e.g. rounds of golf, range balls, etc.) and benefits are available to current JC Player cardholders when identification card is presented.
CAN I REDEEM UNUSED ROUND COUPONS IF I RENEW?
Yes, most unused booklet coupons (e.g. rounds of golf, range balls, etc.) and benefits are available to current JC Player cardholders when identification card is presented.
CAN I RENEW MY ANYTIME CARD AT A DISCOUNTED RATE?
If you renew your anytime card within 30 days after expiration, you will receive a special $20 discount.
CAN I UPGRADE FROM A WEEKDAY TO AN ANYTIME CARD?
Yes, current cardholders can upgrade for a minimal fee. All booklets and coupons must be returned unused and intact.
WILL I BE GUARANTEED TEE TIMES WHEN I BOOK AS A JC PLAYER?
While active JC Players are able to book 8 days in advance, tee time availability is not guaranteed. Tee times at particular courses can be in high demand so reservations are not guaranteed. JC Players are encouraged to play all courses participating in the JC Players Card program.
WHEN I PURCHASE A JC PLAYER CARD CAN I USE IT RIGHT AWAY? (OR SHOULD I WAIT UNTIL I GET THE PLASTIC CARD?)
Yes, you can use your new JC Players card on the day of purchase. You should receive your JC Players Card the day of purchase, but if you do not, any JC Golf course can print or reprint it for you.
WHEN CAN I USE MY JC PLAYERS CARD GUEST PASSES TO EXTEND THE LOWEST RATE TO MY GUESTS?
Any day of the week as long as the guest is with you and your JC Players Card is valid. However, the passes are not valid for group or tournament play, nor can they be combined with other discounts or offers. Up to three passes may be used at one time and all guests must register at the golf shop to receive a discount.
I WILL BE MOVING OUT OF THE SAN DIEGO AREA, CAN I GIVE MY JC BOOKLETS TO MY BROTHER?
According to the Terms and Conditions of the JC Players Card Program: cards and coupons are non-transferable and may not be given to, sold to, or exchanged for other goods and services.
HOW DO I BOOK TEE TIMES ONLINE USING MY JC PLAYERS CARD WITHOUT GETTING CHARGED THE FULL GREEN FEE RATES?
When you are booking a Tee Time online or in-app, follow the complete booking process. When you arrive at the course with your JC Player’s card and a valid ID, you will be charged the applicable rates.
MY DOMESTIC PARTNER AND I ARE BOTH JC PLAYER CARDHOLDERS WHEN WE GOLF TOGETHER, CAN WE USE THE SAME COUPON BOOKLET?
Yes, the only instance you can use someone else’s coupon is if both cardholders are current and in a domestic partnership.
HOW DO I UPDATE MY CONTACT INFORMATION?
If your email address is going away, and you want to submit a new one, please visit www.jcgolf.com scroll to the bottom of the page, click “Contact Us” and send us your updated information. We will update your customer profile within 48 hours, or you may visit any JC Golf pro shop and update it in-person.
WHEN DOES MY CARD EXPIRE?
Membership is valid for one year after the application is processed and is annually renewable until your 30th birthday. Membership is no longer valid after the 30th birthday. Present a valid form of ID at check-in.
HOW DO I MANAGE TEE TIME RESERVATIONS ONLINE?
Visit the App How-To section or sign into the tee time booking page. Click your name at the top right corner of the screen; this is where the sign-in button will be if you are not signed in. Under your name in the drop-down menu, click Reservations to view reservations made on your account. On the Reservations screen, click to expand the tee times and see more details. For Upcoming Reservations, you can cancel or modify the booking.
WHEN I TRY TO BOOK A TEE TIME, WHY DO I NOT SEE 8 DAYS ADVANCED RESERVATIONS?
Verify you are using the same email that was used to set up your JC Players Card account. For assistance with the correct email, please submit an inquiry form.
WHEN I SET UP THE JC GOLF APP, WHY DOES IT NOT RECOGNIZE ME AS A JC PLAYER?
If multiple emails are on file, the system may not connect correctly. Choose the email associated with your JC Players account. For assistance, speak with a golf shop team member to review your account. If you need to reset your password, request a password reset and an email will be sent separately with instructions.
WHAT IS THE REFUND POLICY?
According to the Terms and Conditions of the JC Players Card Program: JC Golf’s cancellation policy is 30 days after purchase for a full refund.
IF I REFER A FRIEND AND HE SIGNS UP FOR THE JC PLAYERS CARD HOW DO I GET A FREE ROUND?
Your referral bonus round is allocated to the customer profile in our system and you will receive an email letting you know it has been allocated. Please remind your friend to add your name to the referred by section of their JC Player Card Application.
HOW MANY FRIENDS CAN I REFER?
Refer as many friends as you would like and keep getting your Referral Bonus benefit, its unlimited!
HOW CAN WE PLAY FOR FREE EVERY DAY?
If you refer a friend that becomes a JC Player Cardholder and they have never been one before, you will receive a free round of golf valid any time at any one of our participating courses; cart included. Non-transferrable or valid for tournament play.
CAN I REALLY USE THE REFERRAL ROUND ANY TIME AND AT ANY JC GOLF COURSE?
Yes, the referral rounds are redeemable at any time, including JC Golf’s designated holidays and at all participating JC Golf properties.
WHAT HAPPENS IF I LOSE MY BOOKLETS? DO YOU REPLACE LOST BOOKLETS?
According to JC Players Card Terms & Conditions; JC Resorts is not responsible for lost or damaged JC Players Card coupons or Preferred Partner coupons and will not provide replacement coupons.
I WILL BE HAVING SURGERY AND UNABLE TO PLAY GOLF. CAN I SUSPEND MY CARD?
Please email JCMedicalextension@jcresorts.com to get the process started and you will hear back from us within three business days. Please know that JC Golf is sensitive to medical issues that arise with our cardholders.
WHAT IF MY CLUBS ARE STOLEN AND ALL MY JC PLAYER CARD BOOKLETS ARE IN MY BAG?
Please email JCStolenbooklet@jcresorts.com to get the process started and you will hear back from us within two business days. Please know that JC Golf is sensitive to any issues that arise with our cardholders.
HOW DO I USE MY 15% MERCHANDISE DISCOUNT?
Redeem your 15% off coupon at any JC Golf Course and the discount will be taken off the manufacturer’s suggested retail price of a single golf club. The offer may not be combined with any other discounts, is non-transferable, and expires one year after the date of purchase.
HOW DOES THE JC PLAYER SAVE UP TO 53% ON GREEN FEES YEAR-ROUND AT JC GOLF COURSES?
When you become a Weekday or Anytime JC Players Cardholder, the first 5 round coupons you receive more than pays for the membership. Thereafter, as a JC Players cardholder, you receive the lowest available rate.
WHEN CAN I USE MY BIRTHDAY ROUND AND AT WHICH COURSE DOES IT APPLY?
As a current JC Player cardholder, you may play 1 round of golf at the JC Golf course of your choice on the exact day of your birthday. This bonus round does not require a coupon; your JC Players account automatically includes this benefit. Book your tee time in advance online, in-app, or by phone (858) 675-8470.
IF IT IS RAINING THE DAY OF MY BIRTHDAY, CAN I GET A RAINCHECK AND USE MY BIRTHDAY ROUND ANOTHER DAY?
According to the JC Player Card Terms and Conditions of the JC Player Card Program, JC Resorts only accepts your free Birthday Round on your exact Birthday with proof of valid ID. Birthday rain checks are only valid if course is closed due to inclement weather and the player is at the golf course attempting to play or finish their round.
CAN I USE MY ROUND COUPONS AT LOS SERRANOS GOLF CLUB?
JC Players can play Los Serranos Golf Club and receive the Los Serranos Players Card rate and can also redeem their JC Players Card round coupons. To receive this benefit, it is required to show current JC Players Card, Round Coupon, and valid photo ID at check-in. Book tee times online HERE.
CAN ROUND COUPONS AT EXECUTIVE COURSES BE REDEEMED AS A 2-FOR-1 COUPON?
Yes, as a JC Player you can redeem one of your booklet coupons for two rounds and your guest does not need to be a JC Player. This offer is valid at Welk Resort, Oaks North, and Reidy Creek. The special offer may not be combined with any other discounts; is valid after 10:30 am at Oaks North Golf Course; is not valid for group or tournament play; and excludes JC designated holidays unless otherwise noted.
DOES THE 2-FOR-1 ROUND SPECIAL AT EXECUTIVE GOLF COURSES INCLUDE CART?
Yes, the 2-for-1 round special includes a free cart so two play with one coupon as long as there is a current JC Player cardholder in the group. Validity:
- Weekday Cardholders: Valid Monday – Friday any time. Not valid Saturday-Sunday.
- Anytime Cardholders: Valid every day. At Oaks North, valid after 10:30 am Saturday-Sunday.
- Not valid for group or tournament play or on JC Golf designated holidays.
WHEN DO THE ADDITIONAL BONUS ROUND COUPONS EXPIRE AND DO THEY INCLUDE CART?
For cards purchased after March 2019 – Bonus Pack coupons include Welk Resorts San Diego and Reidy Creek Golf Course. The coupons have expiration dates on the backside of coupons. These two Bonus Complimentary Green Fees do not include a cart. Bonus round coupons are subject to change.
HOW DO I BOOK MY BONUS ROUND COUPON?
Book online at www.jcgolf.com, at any of JC Golf Courses, call Central Reservations at (858) 675-8470, or book on any of the course’s mobile apps. Bonus round coupons are subject to change.
CAN I STILL REDEEM A BONUS COUPON IF IT IS REMOVED FROM THE BONUS BOOK?
The bonus coupons in the bonus booklet are all subject to change. Once a bonus coupon is removed, it is no longer valid or available for redemption. As noted in the inside cover of the booklet, ‘prices and benefits offered to cardholders are subject to change during the membership year, with or without prior notice to cardholders’.
I HAVE A BONUS ROUND COUPON IN MY BONUS PACK FOR REIDY CREEK GOLF COURSE BUT DO NOT SEE THE COURSE LISTED ON THE JC GOLF WEBSITE. CAN I STILL REDEEM?
As stated in the terms and conditions, the courses in the JC Players Card program are subject to change. As of October 1, 2022, Reidy Creek Golf Course is no longer managed by JC Golf for the City of Escondido therefore is no longer included in the JC Players Card program. If you have not redeemed your Reidy Creek Complimentary Green Fee round, you can still redeem it at The Oaks course at The Welk in Escondido until Thursday, December 15, 2022.
The Oaks golf course is a 62 executive course located within The Welk resort property located at 8860 Lawrence Welk Dr., Escondido, CA 92026. For questions and tee times please call the pro shop at 760-749-3225.