JC Players Card FAQs

Cancellation Policy

You have 30 days to request a refund. For any questions regarding the Players Card or to request a refund, please call the JC Players Card Office at 760-304-5286 or click Contact Us

Weekday Card Questions

When and where are the weekday round coupons valid?

For the Players Card, the weekday round coupons are valid Monday through Friday, excluding JC Golf’s designated holidays.  Two (2) of the round coupons are valid at all JC Golf courses and three (3) are valid at all JC Golf courses except Encinitas Ranch Golf CourseThe Crossings at Carlsbad and Rancho Bernardo Inn Golf Course

For the Signature Card, the weekday round coupons are valid Monday through Friday, excluding JC Golf designated holidays, at all JC Golf courses.

Can I upgrade from a weekday to an anytime card?

Yes, current cardholders can upgrade at any time for a minimal fee.

Anytime Card Questions

 

When and where are the anytime round coupons valid?

For the Players Card, the anytime round coupons are valid every day of the week, including JC Golf holidays.  Two (2) of the round coupons are valid at all JC Golf courses and three (3) are valid at all JC Golf courses except Encinitas Ranch Golf CourseThe Crossings at Carlsbad, and Rancho Bernardo Inn Golf Course

For the Signature Card, the anytime coupon rounds are valid every day of the week, including JC Golf holidays, at all JC Golf courses.

Can I renew my anytime card at a discounted rate?

If you renew your card within 30 days after expiration, you will receive a special $20 discount. 

Rounds Coupons and Bonus Coupons for Weekday and Anytime Cards

 

Do the round coupons include a cart?

Yes, a cart is included, however, round coupons are not valid for group or tournament play.

Can I redeem unused round coupons if I renew?

Yes, most unused booklet coupons (e.g. rounds of golf, range balls, etc.) and benefits are available to current JC Player cardholders when identification card is presented.

Once I have used all my round coupons, can I renew early?

Yes, cardholders can renew at any time, however, the additional bonus pack coupons (i.e. driving range tokens, guest passes, etc.) are only available at anniversary/eligibility date.

How do I book my bonus round coupon?

Book online at www.jcgolf.com, at any of JC Golf Courses, call Central Reservations at (858) 675-8470, or book on any of the course’s mobile apps.

Can I use all my round coupons at Encinitas Ranch, The Crossings, or Rancho Bernardo Inn?

Yes, if you purchase a Signature Card, you may use your weekday or anytime round coupons at any participating JC Golf Course.

No, if you purchase a Players Card, two (2) of the rounds are valid at all JC Golf courses and three (3) are valid at all JC Golf courses except Encinitas Ranch Golf CourseThe Crossings at Carlsbad, and Rancho Bernardo Inn Golf Course

When do the additional bonus round coupons expire and do they include cart?

For cards purchased after March 2019 – Bonus Pack coupons include Welk Resorts San Diego and Reidy Creek Golf Course. The coupons have expiration dates on the backside of coupons.  These two Bonus Complimentary Green Fees do not include a cart.

Can round coupons at executive courses be redeemed as a 2-for-1 coupon?

Yes, as a JC Player you can redeem one of your booklet coupons for two rounds and your guest does not need to be a JC Player.  This offer is valid at Welk Resort, Oaks North, and Reidy Creek.  The special offer may not be combined with any other discounts; is valid after 10:30 am at Oaks North Golf Course; is not valid for group or tournament play; and excludes JC designated holidays unless otherwise noted. 

Does the 2-for-1 round special at executive golf courses include cart?

Yes, the 2-for-1 round special includes a free cart so two play with one coupon as long as there is a current JC Player cardholder in the group. Please note that the 2-for-1 round special is valid after 10:30 at Oaks North Golf Course. 

When can I use my birthday round and at which course does it apply?

As a current JC Player cardholder, you may play free at the JC Golf course of your choice, although it only applies on your exact birthday. Book your tee time in advance online, in-app, or by phone (858) 675-8470.

If it is raining the day of my birthday, can I get a raincheck and use my birthday round another day?

According to the JC Player Card Terms and Conditions of the JC Player Card Program, JC Resorts only accepts your free Birthday Round on your exact Birthday with proof of valid ID.  Birthday rain checks are only valid if course is closed due to inclement weather and the player is at the golf course attempting to play or finish their round.

Can I use my round coupons at Los Serranos Golf Club?

JC Players can play Los Serranos Golf Club and receive the Los Serranos Players Card rate and can also redeem their JC Players Card round coupons. Book tee times online HERE.

Referral Program 

 

How can we play for free EVERY DAY?

If you refer a friend that becomes a JC Player Cardholder and they have never been one before, you will receive a free round of golf valid any time at any one of our participating courses; cart included. Non-transferrable or valid for tournament play. 

Can I really use the referral round any time and at any JC Golf course?

Yes, the referral rounds are redeemable at any time, including JC Golf’s designated holidays and at all participating JC Golf properties.

If I refer a friend and he signs up for the JC Players Card how do I get a free round?

Your referral bonus round is allocated to the customer profile in our system and you will receive an email letting you know it has been allocated. Please remind your friend to add your name to the referred by section of their JC Player Card Application.

How many friends can I refer?

Refer as many friends as you would like and keep getting your Referral Bonus Rounds, its unlimited!

Benefits for Weekday and Anytime Cards

 

How does the JC Player save up to 53% on green fees year-round at JC Golf Courses?

When you become a Weekday or Anytime JC Players Cardholder, the first 5 round coupons you receive more than pays for the membership. Thereafter, as a JC Players cardholder, you receive the lowest available rate.

When can I use my JC Players Card guest passes to extend the lowest rate to my guests?

Any day of the week as long as the guest is with you and your JC Players Card is valid. However, the passes are not valid for group or tournament play, nor can they be combined with other discounts or offers.  Up to three passes may be used at one time and all guests must register at the golf shop to receive a discount.

How do I use my 15% Merchandise Discount? 

Redeem your 15% off coupon at any JC Golf Course and the discount will be taken off the manufacturer’s suggested retail price of a single golf club. The offer may not be combined with any other discounts, is non-transferable, and expires one year after the date of purchase.

Policy for Weekday and Anytime Cards

 

When does my card expire?

One year from the date of purchase, in other words, your card is good for 365 days.

How do I update my contact information?

If your email address is going away, and you want to submit a new one, please visit www.jcgolf.com scroll to the bottom of the page, click “Contact Us” and send us your updated information.  We will update your customer profile within 48 hours, or you may visit any JC Golf pro shop and update it in-person.

When I purchase a JC Player Card can I use it right away? (Or should I wait until I get the plastic card?)

Yes, you can use your new JC Players card on the day of purchase. You should receive your JC Players Card the day of purchase, but if you do not, any JC Golf course can print or reprint it for you.

How do I book tee times online using my JC Players Card without getting charged the full green fee rates?

When you are booking a Tee Time online or in-app, follow the complete booking process.  When you arrive at the course with your JC Player’s card and a valid ID, you will be charged the applicable rates.

My domestic partner and I are both JC Player Cardholders when we are golfing together, can we use the same coupon booklet?

Yes, the only instance you can use someone else’s coupon is if both cardholders are current and in a domestic partnership.

Where can I find the listing of JC Golf holiday rates and schedule?

Holiday rates will apply for certain designated JC Golf holidays as published at www.jcgolf.com. These dates are subject to change during the membership year, with or without prior notice.

I will be moving out of the San Diego Area, can I give my JC Booklets to my brother?

According to the Terms and Conditions of the JC Players Card Program: cards and coupons are non-transferable and may not be given to, sold to, or exchanged for other goods and services.

I will be having surgery and unable to play golf. Can I suspend my card?

Please email JCMedicalextension@jcresorts.com to get the process started and you will hear back from us within three business days. Please know that JC Golf is sensitive to medical issues that arise with our cardholders.

What if my clubs are stolen and all my JC Player Card booklets are in my bag?

Please email JCStolenbooklet@jcresorts.com to get the process started and you will hear back from us within two business days. Please know that JC Golf is sensitive to any issues that arise with our cardholders.

What happens if I lose my booklets? Do you replace lost booklets?

According to JC Players Card Terms & Conditions; JC Resorts is not responsible for lost or damaged JC Players Card coupons or Preferred Partner coupons and will not provide replacement coupons.

What is the refund policy?

According to the Terms and Conditions of the JC Players Card Program: JC Golf’s cancellation policy is 30 days after purchase for a full refund.