panoramic view of the driving range and the ocean in the far distance
FAQs

Frequently Asked Questions

JC Players Card FAQs

You've got questions and we have answers. Learn more about the wonderful experiences that await when you choose a JC Golf course.

JC Players Card FAQs

I have a bonus round coupon in my Bonus Pack for Reidy Creek Golf Course but do not see the course listed on the JC Golf website. Can I still redeem?

down arrow

As stated in the terms and conditions, the courses in the JC Players Card program are subject to change. As of October 1, 2022, Reidy Creek Golf Course is no longer managed by JC Golf for the City of Escondido therefore is no longer included in the JC Players Card program. If you have not redeemed your Reidy Creek Complimentary Green Fee round, you can still redeem it at The Oaks course at The Welk in Escondido until Thursday, December 15, 2022.


The Oaks golf course is a 62 executive course located within The Welk resort property located at 8860 Lawrence Welk Dr., Escondido, CA 92026. For questions and tee times please call the pro shop at 760-749-3225.

Where do I find information on JC Golf’s calendar of events and special promotions?

down arrow

What is the cancellation policy for purchasing the JC Junior card?

down arrow

JC Resorts cancellation policy is 30 days from the date of purchase for a full refund. Go to the golf course where you purchased the membership with credit card you used and they can process the refund if it is within the 30 days from purchase.

Where is the card valid?

down arrow

The JC Junior rate is valid at participating courses: The Crossings at Carlsbad*, Encinitas Ranch, Oaks North, Rancho Bernardo Inn, The Golf Club of California, Twin Oaks, The Welk (Oaks and Fountains courses)

When can we book a tee time?

down arrow

What is the process for booking a tee time?

down arrow

On the day of play, call the golf shop or speak with the golf shop staff about available tee times. Tee times will be granted based on space available.

Can we apply the JC Junior rate to a tee time I booked in advance for my son and I to play together?

down arrow

JC Junior rate does not apply to pre-booked tee times.

What is the minimum age to be a JC Junior cardholder?

down arrow

The card is available to children ages 6 through 19. Ages 6-11 must be supervised by an adult at all times, including all practice areas. A minimum of one adult per three children is required. Children ages 5 or younger are not allowed on the golf course.

Are carts included in the rate?

down arrow

The JC Junior rate does not include the golf cart fee. Juniors must pay the applicable cart fee when riding. A valid driver’s license is required to operate a motorized golf cart.

For The Crossings at Carlsbad, a cart is required.

When does the card expire?

down arrow

Membership is valid for one year after the application is processed. Present a valid form of ID at check-in.

When we purchase a JC Junior Card can we use it right away?

down arrow

Yes, when you purchase in a golf shop, you can use the new JC Junior card on the day of purchase. For online orders, allow up to 7 days to be processed.

Are the JC Junior rates available on JC Golf holidays?

down arrow

JC Junior rates are not valid on JC Golf designated holidays or for group or tournament play. Holiday rates will apply for certain designated JC Golf holidays as published at www.jcgolf.com. These dates are subject to change during the membership year, with or without prior notice.

Where do I find information on JC Golf’s calendar of events and special promotions?

down arrow

What is the cancellation policy for purchasing the JC 20/30 Club card?

down arrow

JC Resorts cancellation policy is 30 days from the date of purchase for a full refund. Go to the golf course where you purchased the membership with credit card you used and they can process the refund if it is within the 30 days from purchase.

When and where is the card valid?

down arrow

Participating courses: The Crossings at Carlsbad*, Encinitas Ranch*, Oaks North, Rancho Bernardo Inn*, The Golf Club of California, Twin Oaks, The Welk (Oaks and Fountains courses)

Will I be guaranteed tee times when I book as a JC 20/30 Club cardholder?

down arrow

Tee time availability is not guaranteed. Tee times at particular courses can be in high demand so reservations are not guaranteed. JC 20/30 Club members are encouraged to play all courses participating in the program.

If I want to play at times outside of the JC 20/30 Club card restrictions, do I receive a special rate?

down arrow

For tee times outside of the JC 20/30 tee times, receive JC Players Card rates

Can I use my card at a JC Golf managed course outside of the JC 20/30 Club?

down arrow

The JC 20/30 Club rate is only available at participating JC 20/30 Club courses.

Are carts included in the rate?

down arrow

A $10 cart fee is required at all participating championship courses: The Crossings at Carlsbad, Encinitas Ranch Golf Course, Rancho Bernardo Inn, Twin Oaks, and The Golf Club of California.

Do you have a referral bonus program?

down arrow

For each friend who references you on their new member registration form, you receive a 2-for-1 bonus round on your account.

The 2-for-1 Bonus Green Fee Coupon is valid weekday anytime and weekends after 11 am. Time restrictions apply at Encinitas Ranch, Rancho Bernardo Inn and The Crossings. Includes cart at Executive Courses; $10 required cart fee at Championship Courses.

If I refer a friend and they sign up for the JC 20/30 Club Card, how do I get a free 2-for-1 bonus round?

down arrow

Your referral bonus round is allocated to the customer profile in our system and you will receive an email letting you know it has been allocated. Please remind your friend to add your name to the referred by section of their JC Player Card Application.

How many friends can I refer?

down arrow

Refer as many friends as you would like and keep getting your Referral Bonus benefit, its unlimited!

When does my card expire?

down arrow

Membership is valid for one year after the application is processed and is annually renewable until your 30th birthday. Membership is no longer valid after the 30th birthday. Present a valid form of ID at check-in.

How do I update my contact information?

down arrow

If your email address is going away, and you want to submit a new one, please visit www.jcgolf.com scroll to the bottom of the page, click “Contact Us” and send us your updated information. We will update your customer profile within 48 hours, or you may visit any JC Golf pro shop and update it in-person.

When I purchase a JC 20/30 Club Card can I use it right away?

down arrow

Yes, when you purchase in a golf shop, you can use your new JC Players card on the day of purchase. For online orders, allow up to 7 days to be processed.

I purchased a JC 20/30 Club Card; do I receive a plastic card?

down arrow

Not at this time. At the counter, show your valid ID and your information will be pulled up and verified.

When I book a tee time online, am I charged the full green fee rates?

down arrow

When you arrive at the course with your valid ID, you will be charged the applicable rates.

Are the JC 20/30 Club rates available on JC Golf holidays?

down arrow

JC 20/30 Club rates are not valid on JC Golf designated holidays or for group or tournament play. Holiday rates will apply for certain designated JC Golf holidays as published at www.jcgolf.com. These dates are subject to change during the membership year, with or without prior notice.

I am a JC 20/30 Club member. How do I book online?

down arrow

To book online, go to jcgolf.com. Click Book Tee Time in the navigation. Click a course. Click your player type - JC 20/30 Club. You will be linked to a screen with two options: Executive Courses or Champion Courses. All tee times available to JC 20/30 Club members will be displayed. To receive the JC 20/30 Club rate, proof of membership will be required at the time of check-in. VERY IMPORTANT - Use the email address provided on your Club application.

Does JC Golf have a tee time reservations app?

down arrow

Yes, the JC Golf app is available in the Apple or Android App Store to download. It is free to download. Both the Apple and Android apps are made by Gallus Golf.

If I am a JC Player, will the app recognize my account?

down arrow

Yes, once you have downloaded the app, proceed with the account set up. Click the person icon in top right for account settings. Be sure to use the email address provided on your JC Player application. Use the password associated with your email or click Reset Password to change and gain access. A separate email from CPS will be sent with instructions on resetting the password.

If you do not remember which email is associated with your account, ask a pro shop personnel or email jcgolf@jcresorts.com for assistance.

Note, if the system does not recognize your email, it will automatically assign the Public players class.

How do I book a tee time on the JC Golf app?

down arrow

On the app’s home screen, click Book Tee Times. Choose course - this will link you to the online booking engine. Choose date. Choose the number of Players. View available tee times. Choose tee time. Proceed to sign-in.

Once you are logged into the online booking engine, you will be able to switch to various courses in their set for available tee times, view different dates, view past and prior reservations, and make changes to your tee times.

If you do not remember which email is associated with your account, ask a pro shop personnel or email jcgolf@jcresorts.com for assistance. If you do not remember your password, click reset password.

Why isn’t the system recognizing my account?

down arrow

If multiple emails are on file, the system may not connect correctly. Speak with a golf shop team member to review your account and choose the correct email address. If you need to reset your password, request a password reset and an email will be sent separately with instructions.

Can I log in with my Google or Facebook account?

down arrow

Yes, for SoCal and Public players, accounts can be created with Facebook and Google accounts. This is not activated for JC Players. JCPs must use the email address associated with their JCP application.

When do I pay for my reservation?

down arrow

The pro shop will finalize check-in and payment. JC Players and JC 20/30 Cardholders are required to show their ID at check-in.

How do cancel my tee time reservations?

down arrow

On the app’s home screen, click Book Tee Times, click a course, click a player type. You are now in the tee time booking engine. Click your name at the top right corner of the screen; this is where the sign-in button will be if you are not signed in. Under your name in the drop-down menu, click Reservations to view reservations made on your account. On the Reservations screen, click to expand the upcoming tee times and see more details. For Upcoming Reservations, you can Cancel the booking if you are outside of the cancellation window.

Where do I find the first-time download offer on the app?

down arrow

The Offer Locker is where first-time download guests receive the $5 off merchandise or golf balls in the pro shop (cannot be used on rounds). Enter you name and email to be sent your Offer. Present the offer on your mobile device to the pro shop staff to redeem. You will be asked to click redeem and the staff will apply your discount.

Where do I find course notifications on the app?

down arrow

In the lower right corner, a Course Note may appear. This is used for course notifications such as aerification. Click the Course Note button to read the notification. If multiple courses are chosen, course notes from each will appear. Scroll right and left through the notes to read all notifications.

How do I book a tee time online?

down arrow

To book online, go to jcgolf.com. Click Book Tee Time in the navigation. Click course; each course has its own Tee Time Booking page with various player types. Choose Player type and click “Book Tee Time”. Set up an account and login.

If you are a new player or do not know which email to use, enter an email address, click NEXT, proceed to the next page, and request a password reset. An email from CPS will be sent to reset the password.

A Facebook or Google account can be used to log in too. This feature is not available for JC Players as they require the email provided on their JC Player application.

Will I be charged at the time I make a reservation online?

down arrow

No, check-in and payment will be made at the pro shop counter when you arrive for your tee time.

How do I see tee times for multiple courses?

down arrow
  1. First, enter your course of choice’s tee time booking page and sign in.
  2. Click on the Select Course drop-down menu on the top left side of the screen.
    • If you have entered through a championship-level golf course, check off one or all of the listed courses, and tee times will appear for the championship courses. (De-click on the page to activate the aggregate view. It may take a minute to load.)
    • If you have entered through an executive-level golf course, check off one or all and tee times will appear for the executive courses. (De-click on the page to activate the aggregate view. It may take a minute to load.)
  3. To choose different dates, click the right or left arrow on both sides of the date or click the date or calendar icon for more options.
  4. Choose tee time and proceed to finalize the reservation.
  5. Using this feature, you only need to sign in one time to make tee times at the other courses.

How do I view the dates and times of my current reservations?

down arrow

To view your upcoming and past reservations, be sure you are signed in to the online reservations. From any booking page, click your name at the top right corner of the screen; this is where the sign-in button will be if you are not signed in. Under your name in the drop-down menu, click ‘Reservations’ to view reservations made on your account. On the Reservations screen, click to expand the tee times and see more details. For Upcoming Reservations, you can cancel or modify the booking.

How do I cancel my reservation online?

down arrow

For tee time cancellations, be sure you are signed in to the online reservations. From any booking page, click your name at the top right corner of the screen; this is where the sign-in button will be if you are not signed in. Under your name in the drop-down menu, click ‘Reservations’ to view reservations made on your account. On the Reservations screen, click to expand the upcoming tee times and see more details. For Upcoming Reservations, you can cancel the booking if you are outside of the cancellation window.

I am a JC Player and my login is not working. How do I book online?

down arrow

If the system matches your email address, it will populate JC Player rates and show dates 8 days out. If it does not, rates will default to public and show 7 days out. VERY IMPORTANT - use the email address provided on your JC Player application.

I cannot remember by password to my account. How do I login?

down arrow

If you cannot remember the password, click Forgot Password. An email will be sent to reset the password. Follow the instructions to reset.

How many days in advance can I book?

down arrow

JC Players can book 8 days in advance. Public and SoCal players can book 7 days in advance. Depending on the course, city residents may be able to book 9 days in advance.

I am a JC 20/30 Club member. How do I book online?

down arrow

To book online, go to jcgolf.com. Click Book Tee Time in the navigation. Click a course. Click your player type - JC 20/30 Club. You will be linked to a screen with two options: Executive Courses or Champion Courses. All tee times available to JC 20/30 Club members will be displayed. To receive the JC 20/30 Club rate, proof of membership will be required at the time of check-in. VERY IMPORTANT - Use the email address provided on your Club application.

Do you charge a service fee to book online?

down arrow

No, there is no service charge to book online with JC Golf.

Is there a time delay when I book online?

down arrow

No, there is no time delay when you book online with JC Golf.

What benefits do Encinitas Residents receive At Encinitas Ranch Golf Course?

down arrow

Nine days advance booking and a reduced resident rate for green fees.

How long will the verification last?

down arrow

One year. Each year, the verification will expire and the process will repeat.

Can I book tee times for other Encinitas residents?

down arrow

What if I cannot make my tee time that I made for me and non-resident players?

down arrow

The reservation will be canceled and none of the players in the group may use the tee time.*

*JC Golf reserves the right to revoke the Encinitas resident booking privileges if the resident repeatedly books tee times for non-residents and does not show up for the round

Can Encinitas resident minors receive the benefits?

down arrow

Yes, dependent children of a verified resident that are under the age of 18 may qualify for the advance booking and discounted rate. Parent must be present at check-in and show a valid ID.

JC Juniors would not receive the JC Junior rate; they would receive the resident rate.

Can I book tee times for non-residents using the 9 day advance privilege?

down arrow

Yes, however at check-in, the non-residents will be charged the public rate and be charged the $25 advance booking fee for non-residents.

The resident player whose Tee Time Confirmation was used to make the tee time MUST be present to check-in with valid ID. If not, none of the players in the group may use the tee time.

Non-residents (AND residents WITHOUT residency verification) will be required to use a credit card to make a tee time reservation. The automated reservation system will immediately apply a non-refundable charge for ALL green fees.

How do I register as an Encinitas Resident?

down arrow

Go to the Encinitas Ranch Tee Time Booking page on jcgolf.com. Under Encinitas Residents, click BOOK A TEE TIME.

Click Verify with ID.me and follow the prompts to verify your residency.

Choose a verification method and continue to follow the instructions.

ID.me will do an Identity Verification – the methods used are Telecom, DL, Passport, Passport Card. Second, you will prove your residency and ID.me would then tie that credential to your verified identity – the methods used are: S. State Driver’s License, Insurance Document for Home/Vehicle/Rental, Property Deed/Title, Rental Lease Agreement, Property Tax Bill, Utility Bill.

Follow the prompts, fill in your email and password, and create an ID.me account.
For a video tutorial, CLICK HERE
For visual assistance, CLICK HERE

If I already have and ID.me account, do I need to create a new one?

down arrow

No, if you have an ID.me account, click sign in to ID.me and the system will automatically push you to residency verification. This will be an “add on” credential that will be tied to your existing verified identity.

What happens if I lose my booklets? Do you replace lost booklets?

down arrow

According to JC Players Card Terms & Conditions; JC Resorts is not responsible for lost or damaged JC Players Card coupons or Preferred Partner coupons and will not provide replacement coupons.

What if my clubs are stolen and all my JC Player Card booklets are in my bag?

down arrow

Please email JCStolenbooklet@jcresorts.com to get the process started and you will hear back from us within two business days. Please know that JC Golf is sensitive to any issues that arise with our cardholders.

I will be having surgery and unable to play golf. Can I suspend my card?

down arrow

Please email JCMedicalextension@jcresorts.com to get the process started and you will hear back from us within three business days. Please know that JC Golf is sensitive to medical issues that arise with our cardholders.

I will be moving out of the San Diego Area, can I give my JC Booklets to my brother?

down arrow

According to the Terms and Conditions of the JC Players Card Program: cards and coupons are non-transferable and may not be given to, sold to, or exchanged for other goods and services.

Where can I find the listing of JC Golf holiday rates and schedule?

down arrow

Holiday rates will apply for certain designated JC Golf holidays as published at www.jcgolf.com. These dates are subject to change during the membership year, with or without prior notice.

My domestic partner and I are both JC Player Cardholders when we are golfing together, can we use the same coupon booklet?

down arrow

Yes, the only instance you can use someone else’s coupon is if both cardholders are current and in a domestic partnership.

How do I book tee times online using my JC Players Card without getting charged the full green fee rates?

down arrow

When you are booking a Tee Time online or in-app, follow the complete booking process. When you arrive at the course with your JC Player’s card and a valid ID, you will be charged the applicable rates.

When I purchase a JC Player Card can I use it right away? (Or should I wait until I get the plastic card?)

down arrow

Yes, you can use your new JC Players card on the day of purchase. You should receive your JC Players Card the day of purchase, but if you do not, any JC Golf course can print or reprint it for you.

How do I update my contact information?

down arrow

If your email address is going away, and you want to submit a new one, please visit www.jcgolf.com scroll to the bottom of the page, click “Contact Us” and send us your updated information. We will update your customer profile within 48 hours, or you may visit any JC Golf pro shop and update it in person.

When does my card expire?

down arrow

One year from the date of purchase, in other words, your card is good for 365 days.

How do I use my 15% Merchandise Discount?

down arrow

Redeem your 15% off coupon at any JC Golf Course and the discount will be taken off the manufacturer’s suggested retail price of a single golf club. The offer may not be combined with any other discounts, is non-transferable, and expires one year after the date of purchase.

When can I use my JC Players Card guest passes to extend the lowest rate to my guests?

down arrow

Any day of the week as long as the guest is with you and your JC Players Card is valid. However, the passes are not valid for group or tournament play, nor can they be combined with other discounts or offers. Up to three passes may be used at one time and all guests must register at the golf shop to receive a discount.

How does the JC Player save up to 53% on green fees year-round at JC Golf Courses?

down arrow

When you become a Weekday or Anytime JC Players Cardholder, the first 5 round coupons you receive more than pays for the membership. Thereafter, as a JC Players cardholder, you receive the lowest available rate.

What is the refund policy?

down arrow

According to the Terms and Conditions of the JC Players Card Program: JC Golf’s cancellation policy is 30 days after purchase for a full refund.

How many friends can I refer?

down arrow

Refer as many friends as you would like and keep getting your Referral Bonus Rounds, its unlimited!

If I refer a friend and he signs up for the JC Players Card how do I get a free round?

down arrow

Your referral bonus round is allocated to the customer profile in our system and you will receive an email letting you know it has been allocated. Please remind your friend to add your name to the referred by section of their JC Player Card Application.

Can I really use the referral round any time and at any JC Golf course?

down arrow

Yes, the referral rounds are redeemable at any time, including JC Golf’s designated holidays and at all participating JC Golf properties.

How can we play for free EVERY DAY?

down arrow

If you refer a friend that becomes a JC Player Cardholder and they have never been one before, you will receive a free round of golf valid any time at any one of our participating courses; cart included. Non-transferrable or valid for tournament play.

Can I use my round coupons at Los Serranos Golf Club?

down arrow

JC Players can play Los Serranos Golf Club and receive the Los Serranos Players Card rate and can also redeem their JC Players Card round coupons. Book tee times online HERE.

If it is raining the day of my birthday, can I get a raincheck and use my birthday round another day?

down arrow

According to the JC Player Card Terms and Conditions of the JC Player Card Program, JC Resorts only accepts your free Birthday Round on your exact Birthday with proof of valid ID. Birthday rain checks are only valid if course is closed due to inclement weather and the player is at the golf course attempting to play or finish their round.

When can I use my birthday round and at which course does it apply?

down arrow

As a current JC Player cardholder, you may play 1 round of golf at the JC Golf course of your choice on the exact day of your birthday. This bonus round does not require a coupon; your JC Players account automatically includes this benefit. Book your tee time in advance online, in-app, or by phone (858) 675-8470.

Does the 2-for-1 round special at executive golf courses include cart?

down arrow

Yes, the 2-for-1 round special includes a free cart so two play with one coupon as long as there is a current JC Player cardholder in the group. Validity:

  • Weekday Cardholders: Valid Monday – Friday any time. Not valid Saturday-Sunday.
  • Anytime Cardholders: Valid every day. At Oaks North, valid after 10:30 am Saturday-Sunday.
  • Not valid for group or tournament play or on JC Golf designated holidays.

Can round coupons at executive courses be redeemed as a 2-for-1 coupon?

down arrow

Yes, as a JC Player you can redeem one of your booklet coupons for two rounds and your guest does not need to be a JC Player. This offer is valid at Welk Resort, Oaks North, and Reidy Creek. The special offer may not be combined with any other discounts; is valid after 10:30 am at Oaks North Golf Course; is not valid for group or tournament play; and excludes JC designated holidays unless otherwise noted.

When do the additional bonus round coupons expire and do they include cart?

down arrow

For cards purchased after March 2019 – Bonus Pack coupons include Welk Resorts San Diego and Reidy Creek Golf Course. The coupons have expiration dates on the backside of coupons. These two Bonus Complimentary Green Fees do not include a cart. Bonus round coupons are subject to change.

Will I be guaranteed tee times when I book as a JC Player?

down arrow

While active JC Players are able to book 8 days in advance, tee time availability is not guaranteed. Tee times at particular courses can be in high demand so reservations are not guaranteed. JC Players are encouraged to play all courses participating in the JC Players Card program.

Can I use all my round coupons at Encinitas Ranch, The Crossings, or Rancho Bernardo Inn?

down arrow

Yes, if you purchase a Signature Card, you may use your weekday or anytime round coupons at any participating JC Golf Course. JC Players are encouraged to play all courses participating in the JC Players Card program.

No, if you purchase a Players Card, two (2) of the rounds are valid at all JC Golf courses and three (3) are valid at all JC Golf courses except Encinitas Ranch Golf Course, The Crossings at Carlsbad, and Rancho Bernardo Inn Golf Course.

How do I book my bonus round coupon?

down arrow

Book online at www.jcgolf.com, at any of JC Golf Courses, call Central Reservations at (858) 675-8470, or book on any of the course’s mobile apps. Bonus round coupons are subject to change.

Once I have used all my round coupons, can I renew early?

down arrow

Yes, most unused booklet coupons (e.g. rounds of golf, range balls, etc.) and benefits are available to current JC Player cardholders when identification card is presented.

Can I redeem unused round coupons if I renew?

down arrow

Yes, most unused booklet coupons (e.g. rounds of golf, range balls, etc.) and benefits are available to current JC Player cardholders when identification card is presented.

Can I renew my anytime card at a discounted rate?

down arrow

If you renew your card within 30 days after expiration, you will receive a special $20 discount.

When and where are the anytime round coupons valid?

down arrow

For the Players Card, the anytime round coupons are valid every day of the week, including JC Golf holidays. Two (2) of the round coupons are valid at all JC Golf courses and three (3) are valid at all JC Golf courses except Encinitas Ranch Golf Course, The Crossings at Carlsbad, and Rancho Bernardo Inn Golf Course.

For the Signature Card, the anytime coupon rounds are valid every day of the week, including JC Golf holidays, at all JC Golf courses.

When and where are the anytime round coupons valid?

down arrow

For the Players Card, the anytime round coupons are valid every day of the week, including JC Golf holidays. Two (2) of the round coupons are valid at all JC Golf courses and three (3) are valid at all JC Golf courses except Encinitas Ranch Golf Course, The Crossings at Carlsbad, and Rancho Bernardo Inn Golf Course.

For the Signature Card, the anytime coupon rounds are valid every day of the week, including JC Golf holidays, at all JC Golf courses.

Can I upgrade from a weekday to an anytime card?

down arrow

Yes, current cardholders can upgrade for a minimal fee. All booklets and coupons must be returned unused and intact.

Can I still redeem a bonus coupon if it is removed from the bonus book?

down arrow

The bonus coupons in the bonus booklet are all subject to change. Once a bonus coupon is removed, it is no longer valid or available for redemption. As noted in the inside cover of the booklet, ‘prices and benefits offered to cardholders are subject to change during the membership year, with or without prior notice to cardholders’.

Do the round coupons include a cart?

down arrow

Yes, a cart is included, however, round coupons are not valid for group or tournament play.